Account Deletion & Data Erasure

This page provides complete instructions on how to delete your Trecco account and details what data is erased versus retained under Nigerian financial regulations.

Important Notice Before You Proceed:

  • Zero Wallet Balance Required: If your virtual wallet has positive funds, you must withdraw or transfer them before your account can be deleted.
  • No Active Loans: You cannot delete an account while you have active loans in repayment or pending committee review. All loan obligations must be settled first.
  • No Pending Marketplace Trades: Any open commodity offers or escrow trades must be completed or canceled.

Method 1: Delete Directly in the Trecco Mobile App

You can initiate account deletion instantly from inside the Trecco mobile app (Android or iOS):

  1. Open the Trecco Mobile App on your authorized device.
  2. Tap the Settings icon from the top right of the dashboard.
  3. Scroll to the bottom of Settings and tap "Delete account".
  4. Review the deactivation warning and enter your Account Password to verify ownership.
  5. Tap "Permanently delete my account".
  6. Your session will be immediately revoked, and your account will be marked deleted.

Method 2: Delete on the Trecco Web Portal

If you prefer using a web browser:

  1. Log in to your account at Trecco Web Login.
  2. Navigate to Account Settings.
  3. Under Account Actions, click Deactivate / Close Account.
  4. Type DELETE and enter your password to confirm.

Method 3: Request Deletion via Email (Uninstalled App or Lost Access)

If you have uninstalled the app, lost your device, or cannot log in, you can submit a manual deletion request under the Nigeria Data Protection Act 2023 by contacting our Data Protection Officer:

Send an email to our Data Protection Team:

  • Recipient: privacy@tremmaagrohub.com.ng
  • Subject: Account Deletion Request
  • Required Information:
    • Your full registered name
    • Your registered phone number
    • Your registered email address
    • Cooperative name (if applicable)

Note: For your security, our compliance team will verify your identity via SMS OTP or verification email before processing manual account deletion requests. Verified requests are fulfilled within 48 to 72 business hours.

What Data is Deleted vs. Retained

In accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Central Bank of Nigeria (CBN) regulatory mandates:

Data Permanently Erased or Anonymized

  • Account login credentials & hashed passwords.
  • Active single-device authentication tokens and refresh tokens.
  • Push notification tokens (FCM/APNs).
  • Biometric authentication preferences on device.
  • Profile photographs and personal avatar files.
  • Marketing preferences and discussion notifications.

Data Legally Retained for Regulatory Audits

  • Statutory Retention Period: Completed financial transaction ledgers, Providus/VFD wallet history, and loan repayment records are retained for 5 to 6 years as strictly required by the Money Laundering (Prevention and Prohibition) Act 2022 and CBN guidelines.
  • Quarantine Status: Retained records are disconnected from active services, held in secure encrypted cold archives, and used exclusively for statutory audits or legal compliance.

Questions or Concerns?

Our Data Protection Officer is ready to assist you with any questions regarding your account or data privacy rights:

Email: privacy@tremmaagrohub.com.ng • Phone: +234 812 631 7794