Trecco Terms of Service

1. Contracting Entity & Non-Bank Technology Provider Status

1.1 Technology Infrastructure Provider: Trecco is proprietary software and technology infrastructure owned and operated by Tremma Agro Limited, a limited liability company incorporated under the Companies and Allied Matters Act 2020 (CAMA) of the Federal Republic of Nigeria.

1.2 Non-Bank Status & Partner Banking Architecture: Tremma Agro Limited is a financial technology and agricultural services company, not a deposit money bank (DMB) or licensed mortgage bank. All banking services, virtual account numbers, card issuance, interbank payment clearing via NIP (NIBSS Instant Payment), and deposit holding facilities provided through Trecco are executed by our Central Bank of Nigeria (CBN) licensed and regulated banking partners, including but not limited to Providus Bank PLC, VFD Microfinance Bank Limited, and licensed payment switch and wallet aggregators (including Xpress Wallet).

1.3 Electronic Money Representation: All funds reflected in your Trecco virtual wallet represent electronic balances held in escrow or settlement accounts at our licensed partner financial institutions. At no time does Trecco take proprietary custody or ownership of user deposits for its own corporate treasury operations.

2. Eligibility, Verification & Tiered Know-Your-Customer (KYC)

2.1 Legal Capacity: You represent and warrant that you are at least eighteen (18) years of age, possess full legal power and capacity under Nigerian law, and are not disqualified from entering into binding financial contracts.

2.2 Mandatory KYC Verification: In compliance with Central Bank of Nigeria (CBN) Anti-Money Laundering, Combating the Financing of Terrorism and Countering Proliferation Financing of Weapons of Mass Destruction Regulations (AML/CFT/CPF 2022) and Tiered Customer Due Diligence (CDD) guidelines, access to wallet facilities, transfers, loans, and marketplace deals requires identity verification:

• Bank Verification Number (BVN) & National Identification Number (NIN): You explicitly authorize Trecco and its licensed identification partners to verify your BVN, NIN, full name, date of birth, and facial biometrics against official registries (NIBSS and NIMC).
• Corporate & Cooperative Validation: Registered agricultural cooperative societies and corporate offtakers must provide their Corporate Affairs Commission (CAC) registration documents, Tax Identification Numbers (TIN), registered addresses, and resolutions appointing authorized account signatories before corporate wallets or credit lines can be approved.
• Prohibition of Multiple or Fictitious Accounts: Operating multiple member accounts, fictitious identities, nominee accounts for undisclosed third parties, or providing falsified KYC credentials is strictly illegal and triggers immediate account suspension, asset freezing, and mandatory notification to the Nigerian Financial Intelligence Unit (NFIU).

3. Security, Transaction PIN & Absolute User Liability for Credentials

3.1 4-Digit Transaction PIN: All fund transfers, withdrawals, airtime purchases, and disbursements require confirmation via your confidential 4-digit Transaction PIN. You agree to memorize your PIN and never write it down, record it digitally, or share it with any person, including family members, cooperative executives, or agents purporting to represent Trecco.

3.2 Conclusive Authorization Presumption: Any transaction, transfer, or instruction initiated and verified with your valid account password, biometric credential, or 4-digit Transaction PIN is conclusively deemed authorized by you. Trecco, Tremma Agro Limited, and its partner banks shall bear zero liability for losses resulting from transactions authorized with your credentials.

3.3 Social Engineering, Phishing & SIM-Swap Disclaimer: Banks and fintech platforms routinely suffer from customer complaints regarding unauthorized debits where credentials were compromised through external social engineering, vishing, malware, SMS phishing (smishing), or telecom SIM-swap fraud. You acknowledge and agree that:

• Trecco personnel will NEVER call, email, or message you requesting your account password, Transaction PIN, or 6-digit OTP code.
• You bear sole and absolute responsibility for safeguarding your mobile SIM card and device. You must immediately notify both your telecommunications operator and Trecco support if your phone or SIM card is lost, stolen, or cloned.
• Neither Trecco nor its banking partners shall be liable for debits executed prior to our formal receipt and acknowledgment of an emergency account freeze request from you.

3.4 Single-Active-Device Architecture: To mitigate credential theft, the Trecco mobile application strictly restricts your login to a single active smartphone at any given time. Logging into a new device automatically invalidates active access tokens on the previous device and triggers mandatory 6-digit OTP authorization.

4. Erroneous Credits, Right of Set-Off, Lien & Post-No-Debit (PND) Restrictions

4.1 Immediate Duty to Report Erroneous Credits: If your wallet receives any deposit, credit, or transfer in error—whether caused by sender mistake, bank transmission error, software glitch, or duplicate processing—you have an immediate legal obligation under Nigerian law to notify Trecco and refrain from withdrawing, dissipating, or transferring such funds.

4.2 Irrevocable Authority to Reverse & Debit: You irrevocably grant Trecco and our partner settlement banks the express authority to automatically reverse, freeze, and debit your wallet for any funds credited in error or identified as proceeds of fraudulent transactions, without requiring your prior consent or court order.

4.3 Right of Set-Off and General Lien: You agree that Trecco and your affiliated cooperative society hold a general banker's lien and right of contractual set-off across all accounts, savings balances, share contributions, and warehouse receipts held under your profile. In the event of an outstanding overdrawn balance, unpaid cooperative loan, or fraudulent credit, we are authorized to apply any funds across any of your accounts toward settling such indebtedness.

4.4 Post-No-Debit (PND) and Regulatory Freezes: We reserve the unfettered right to place a temporary or permanent restriction (Post-No-Debit / PND) on your wallet without prior notice where:

• Mandated by a directive, circular, or order from the Central Bank of Nigeria (CBN) or NFIU;
• Required pursuant to a court order or formal warrant issued by competent law enforcement agencies;
• We detect abnormal velocity, suspicious transaction patterns, or potential security breaches;
• You are in default of an agricultural loan or disputed marketplace contract.

5. Cooperative Societies, Pooled Savings (Ajo/Esusu) & Member Rules

5.1 Independent Cooperative Governance: Cooperative societies registered on Trecco operate under their respective state cooperative laws, internal constitutions, and bye-laws. Trecco provides digital recordkeeping, virtual accounting, and communication tools, but does not dictate internal cooperative membership criteria, voting decisions, or interest rate policies.

5.2 Pooled Savings & Rotational Contributions (Ajo/Thrift): Where members participate in pooled rotational savings or group thrift schemes:

• Each member agrees to adhere strictly to the contribution timetable and rotational disbursement order established by their cooperative society.
• Trecco processes scheduled wallet debits and credits on instructions configured by the cooperative admin. Trecco is not a guarantor of individual member contributions and bears no liability for a member's insolvency or failure to fund their scheduled contribution.
• Disputes regarding contribution turns or member payouts must be resolved through internal cooperative governance mechanisms or local cooperative arbitration tribunals.

6. Agricultural Loans, Peer Guarantees & Aggressive Asset Recovery

6.1 Binding Credit Agreements: Every loan application submitted through Trecco—whether disbursed from cooperative treasury funds, institutional partners, or input financing schemes—constitutes a binding financial obligation upon approval and disbursement.

6.2 Mandatory Repayment Obligations: Borrowers must repay principal, accrued interest, and statutory administrative charges according to the designated repayment schedule. Failure of crops, adverse weather, market price crashes, or pestilence shall not extinguish the borrower's contractual obligation to repay borrowed capital, except where an active agricultural insurance policy explicitly settles the claim.

6.3 Peer Guarantors and Joint Liability: Where a loan is underwritten by peer group guarantors or cooperative committee members, all guarantors acknowledge joint and several liability. In the event of default by the primary borrower, Trecco and the cooperative society may initiate automated recovery debits against guarantors' savings balances and warehouse inventory receipts.

6.4 Asset Realization & Agricultural Collateral: Upon loan default exceeding fourteen (14) calendar days past the due date:

• The cooperative society and Trecco hold the legal right to take possession of pledged produce stored in registered cluster warehouses.
• Pledged produce may be liquidated on the open Trecco marketplace at prevailing spot prices, with proceeds applied directly against outstanding loan balances, storage costs, and administrative recovery expenses.
• Default details will be formally reported to Credit Reference Bureaus licensed by the Central Bank of Nigeria, rendering the borrower ineligible for credit across all commercial banks and financial institutions in Nigeria.

7. Produce Marketplace, Commodity Specifications & Escrow Mechanics

7.1 Binding Commercial Contracts: Acceptance of a marketplace offer by a seller or buyer creates an enforceable sales contract between the respective parties.

7.2 Mandatory Escrow Settlement: To eliminate counterparty fraud:

• Upon offer confirmation, buyer purchase funds are debited from the buyer's wallet and locked securely in the Trecco Escrow Vault.
• Escrow funds are strictly irrevocable until either: (a) physical delivery and buyer quality confirmation, or (b) formal dispute cancellation approved by Trecco mediation.
• Sellers will receive disbursement into their wallet only after commodity inspection passes the agreed specifications.

7.3 Inspection Window & Deemed Acceptance: Buyers have a strict window of forty-eight (48) hours from physical consignment arrival at the designated delivery depot or warehouse to inspect moisture content, grain quality, packaging, and net tonnage. If the buyer fails to submit a formal dispute within 48 hours, the produce is conclusively deemed accepted, and escrow funds will be released to the seller automatically.

7.4 Quality & Grading Standards: Sellers warrant that commodities listed comply with Nigerian agricultural grading standards (SON/NSPRI). Delivery of grain with adulterated weights, dangerous chemical residues, mold contamination, or excessive moisture exceeding contract terms constitutes material breach, justifying immediate contract rejection and forfeiture of shipping costs.

8. Anti-Money Laundering (AML), Counter-Financing of Terrorism (CFT) & NFIU Mandates

8.1 Statutory Compliance: Trecco strictly enforces the provisions of the Money Laundering (Prevention and Prohibition) Act 2022, the Terrorism (Prevention and Prohibition) Act 2022, and CBN regulatory circulars.

8.2 Automated Transaction Monitoring: We implement automated real-time transaction screening to detect structuring, suspicious velocity, unauthorized third-party transfers, and sanctions list matches.

8.3 Mandatory Reporting & Strict "No Tipping-Off" Rule: In accordance with Nigerian and international financial laws, we are legally required to file Suspicious Transaction Reports (STRs) and Currency Transaction Reports (CTRs) with the Nigerian Financial Intelligence Unit (NFIU). Under Nigerian statutory law, we are strictly prohibited from informing or "tipping off" any customer that their account or transaction has been reported to law enforcement.

9. Anti-Screenshot Privacy Shield & Coercion / Panic Password Disclaimer

9.1 Anti-Screenshot Shield: The Trecco web and mobile applications incorporate screen obfuscation and capture-prevention mechanisms designed to protect financial records from unauthorized screen recording or application switcher caching.

9.2 Coercion & Panic Password Disclaimer: Trecco provides a Panic Password security feature allowing users under physical duress or coercion to enter an alternative decoy password that displays simulated zero or minimal balances while quietly logging the security event. You expressly acknowledge and agree that:

• The Panic Password is a software-based risk-mitigation tool provided strictly on an "AS IS" basis without warranty of physical safety.
• The feature does not replace emergency law enforcement intervention, physical security precautions, or armed protection.
• Neither Trecco, Tremma Agro Limited, nor its directors or partners shall be held liable for any bodily injury, loss of life, property damage, or extortion occurring during criminal duress.

10. Account Deletion, Termination & Statutory Data Retention Carve-Outs

10.1 Voluntary Account Deletion: You have the right to terminate your account at any time through our in-app settings or via our public web portal. Detailed step-by-step procedures are set forth on our Account Deletion & Data Erasure Page.

10.2 Mandatory Conditions Precedent to Deletion: No account deletion request can be processed until all of the following conditions are verified:

• Zero Balance: Your personal virtual wallet and any associated cooperative treasury balances must be zero (all remaining funds withdrawn or transferred).
• No Active Loans: All loans where you are primary borrower or guarantor must be fully repaid and officially closed by the cooperative loan committee.
• No Active Trades: All open marketplace buy/sell offers, deliveries, or disputed escrows must be finalized or canceled.

10.3 Statutory Regulatory Retention Exception: In accordance with Article 34 of the Nigeria Data Protection Act 2023 (NDPA), the Banks and Other Financial Institutions Act 2020 (BOFIA), and CBN AML regulations, account deletion does NOT erase statutory financial records. Completed transaction ledgers, loan audit histories, KYC identity checks, and fraud logs must legally be retained in encrypted cold storage for a minimum mandatory period of five (5) to six (6) years. Retained records are quarantined from day-to-day operations and used solely for regulatory audits and legal defense.

10.4 Termination by Trecco: We reserve the right to immediately suspend or permanently terminate your account, without prior notice, if you breach these Terms, submit fraudulent credentials, attempt system compromise, or violate applicable laws.

11. Disclaimers of Warranties, Limitation of Liability & Indemnification

11.1 "As-Is" Provision: The platform, mobile applications, APIs, and services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular agricultural purpose, or uninterrupted uptime.

11.2 Maximum Liability Cap: To the maximum extent permitted by Nigerian law, under no circumstances shall Tremma Agro Limited, its affiliates, directors, employees, or banking partners be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of crop yields, lost profits, business disruption, or storage losses). In all events, our total cumulative liability to you for any claim arising under these Terms shall not exceed the total transaction fee revenue actually received by Trecco from your account over the three (3) months immediately preceding the event giving rise to liability.

11.3 Comprehensive User Indemnification: You agree to fully indemnify, defend, and hold harmless Tremma Agro Limited, its officers, directors, partner banks, and employees from and against any claims, liabilities, damages, losses, costs, and legal fees arising out of or in any way connected with:

• Your breach of these Terms, the Privacy Policy, or applicable Nigerian financial and criminal laws;
• Your failure to safeguard your password, PIN, or mobile phone device;
• Any false, incomplete, or deceptive KYC information supplied by you;
• Any default, non-performance, or delivery defect in produce supplied by you on the marketplace.

12. Governing Law, Good-Faith Mediation & Arbitration

12.1 Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by, and construed in accordance with, the substantive laws of the Federal Republic of Nigeria.

12.2 Mandatory Informal Resolution: Before initiating formal proceedings, any aggrieved party must notify the other in writing detailing the dispute. The parties agree to participate in good-faith informal negotiations for at least thirty (30) business days.

12.3 Binding Arbitration: If the dispute is not resolved informally, it shall be submitted to final and binding arbitration in accordance with the Arbitration and Mediation Act 2023 (AMA). The arbitration tribunal shall consist of a single arbitrator appointed jointly, or failing agreement within 14 days, appointed by the Chairman of the Chartered Institute of Arbitrators (UK, Nigeria Branch). The seat of arbitration shall be Abuja, FCT, Nigeria, and proceedings shall be conducted in English.

13. Official Corporate & Legal Notices

For formal legal notices, dispute service, or regulatory communications, contact: